FAQs on SWISSVAULT

1. What is so special about SWISSVAULT? How is it different from other storage solutions?
   
   SWISSVAULT is an online storage solution via the Internet for easy convenience of users. It provides high availability for data storage. Users are able to access the online storage and backup service anytime, anywhere with Internet connectivity. SWISSVAULT comes with absolute physical security with 448-bit encryption. It has an ultra fast management and restore. As it only requires uploading of data via the Internet, it is highly cost effective for the users. Moreover, SWISSVAULT is hosted in the most secured data centre located inside the Swiss Alps- Swiss Fort Knox. With the data centre located in Switzerland, users can be ensured of the SWISS quality of data storage and backup management.
2. Is the service reliable and secure?
   
   Yes. SWISSVAULT comes with absolute physical security with 448-bit encryption. It provides high availability for data storage. Users are able to access the online storage and backup service anytime, anywhere with Internet connectivity. Moreover, SWISSVAULT is hosted in the most secured data centre located inside the Swiss Alps- Swiss Fort Knox. With the data centre located in Switzerland, users can be ensured of the SWISS quality of data storage and backup management.
3. What kind of data can I upload via the Internet? What file formats and what is the maximum file size?
   
   Any document files can be uploaded.
4. Since this service operates via Internet, how do you ensure smooth transfer of data from the desktop to the hosting centre in Switzerland? Since SWISSVAULT is hosted in Switzerland, what is 1-Net’s role?
   
   1-Net is a reputable and trusted Infocomm Service Provider. Besides hosting and managing some of the country’s most mission critical applications, it has also established itself as the primary local broadband exchange. 1-Net provides the relevant pre and post sales support for SWISSVAULT. Local users shall enjoy the full benefit of a proven and highly secured solution together with the reliable local support offered by 1-Net.
5. How do I retrieve the file that was uploaded? Is there any particular settings required on my laptop or desktop?
   
   File can be retrieved via the client installed on the user’s desktop. For the SWISSVAULT Solo package and the optional web access feature for other packages, users can retrieve files via the web. An online briefcase feature is also available for web-based upload of files up to 50MB.
   
   There is no particular setting required. Any files can be uploaded to SWISSVAULT.
6. What is the minimum PC configuration required for this service to work effectively?
   
   The system requirements are as follow:
   • Microsoft Windows 98 SE, ME, 2000, XP
   • Pentium processor
   • 128MB RAM
   • 1GB free disk space
   • Graphics card with 800 x 600 resolution, 256 colours
   • Network interface
   • Internet access
7. Can I change my service configuration, e.g. upgrading the storage size?
   
   For SWISSVAULT Solo, you may upgrade your service via the online service account portal. For other packages, please contact your 1-Net account manager or email us at noc@1-net.com.sg the details. Upon receiving your order, we will work with SIAG to make the change.
8. How do I reset the password if I cannot remember?
   
   Please inform the administrator at noc@1-net.com.sg to reset the password.
   
   However, as the encryption key is set by the user, the administrator has no access to the encryption key or to reset it. This is for security purpose. Therefore, users must ensure that they remember the encryption key that they set.
9. What if the physical server fails?
   
   There is a built-in redundant system backup. As SWISSVAULT is supported by two data centres located within the Swiss Alps, the same information or files that are stored in the primary server located at the first datacentre is replicated to a server in the second datacenter.
10. Apart from the users. Who has access to the server? How can I be guaranteed that the information uploaded will remain confidential?
    
    The files are confidential as they are encrypted by the users’ personal 448 bits encryption key before uploaded to the SWISSVAULT.
11. Can I delete files uploaded to SWISSVAULT?
    
    SWISSVAULT is meant for critical data backup. Once the files are uploaded to SWISSVAULT, the files cannot be deleted. This is to prevent the accidental deletion and loss of critical files. SWISSVAULT will continue to hold the files for one month after a user terminates his SWISSVAULT account.